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Frequently Asked Questions (FAQ)

I haven?t received a confirmation E-Mail on Registration?
Please check your account details. Probably your E-Mail address has been misspelled. (e.g. Name@gmx.com).
My Internet Service Provider restricts the number of E-Mails I may send. What can I do?
No Problem. You can use the address book provided from echopoll.com. Just upload a file as specified in the My Contract area, add an E-Mail Text and echopoll.com will send the E-Mails to your respondents.
Do I always have to present the full questionnaire or can display it question by question?
Using Routing will automatically display the survey to the respondent question by question. Using the standard survey type single question presentation can be created by adding as many page breaks as necessary.
How can I group my questions with a small introductory text before?
One of the "question types" is called heading. Selecting this option will allow you to enter some plane text. Move that text as you do with individual questions and introduce page breaks before and after the questions to group.
My respondents canīt get access to the survey with the link provided.
Please check your account with echopoll. Most probably you have reached the maximum number of respondents. You can upgrade to business or purchase further packages to increase the maximum number of respondents. Immediately after the purchase your survey will automatically be available to your respondent.
Do I permanently have to save my work?
All Your work with echopoll will automatically be saved in the database. A connection failure will therefore have only a very limited effect on your work.
I have loaded my logo succesfully, however it is not displayed on my survey
The use of logos is available to business user only. You can upgrade at any time to ensure the use of all the advantages of a business user. (see echopoll.com packages for further details).
How do my respondents get access to the responses?
Together with your survey link, you receive the link to your survey results. Send this link via Email to the respondents or add the link to your internet presence.
I have a different problem and want to send an Email.
Send Email to echopoll.com service
What is a pop-up window?

Pop-up windows are small Web browser windows that are frequently used for advertising. They often open as soon as you navigate to a Web site, whether you want to see them or not. They might open when you click a link or button on a Web site, and they might open either over or under the window you wish to view.

Some pop-ups that you open by clicking a link or button are helpful. For example, if you click an image to see a larger version, it might open in a pop-up window. Or if you are buying concert tickets online, you might click a link to see a seating diagram that opens in a pop-up window.

How do I see pop-ups from a specific Web site?

The default settings for the pop-up blocker allow you to see pop-ups that are opened when you click a link or button on a Web site. There might be some Web sites that you visit on a regular basis, and you want to see the pop-ups displayed by those sites. Just follow the steps below:

  1. Open Internet Explorer.
  2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
  3. In the Address of Web site to allow box, type the address (or URL) of the Web site you want to see pop-ups from, and then click Add.
Simple for all the family
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